Every day 88 complaints in Berlin, the average of the arbitration Board for public passenger transport. For the record, this year there are a number of reasons.
Berlin (dpa) - The major problems in the air traffic, the number of complaints to the conciliation body for public transport (SÖP).
"in 2018, we expect about 32,000 requests for Conciliation and, therefore, twice as many as in the previous year," said SÖP-managing Director, Heinz Klewe. Alone in the months of August, September and October his institution have received so many requests throughout the past year. The SÖP was one of 15.601 cases in the year 2017, of which 11.120 flight were traveling.
arbitration record number
this year, the conciliation reached up to 7. December 30.144 applications, such as a list of the SÖP. This is again a record. Of 26.266 complaints were attributable to air travel (87 percent), and 2989 on train journeys (10 per cent). The small remainder related to long-distance buses and public transport.
for flights and train journeys "the most frequently encountered problems, to provide a scheduled transport", were among the main increase in the case, reasons for the sudden number, Klewe. The travelers knew, increasingly, their rights and demanded them. In addition, the awareness of the SÖP increases, and the Affected appreciated that they received with the help of the entire compensatory payment or compensation, without deductions or other costs.
For irregular air transport, there were a number of reasons. The airlines called bottlenecks in the air traffic control, air traffic controller strikes, long waiting times for the passenger controls and an increase in the number of storms. Added to that were the consequences of the Bankruptcy of the once second-largest airline Air Berlin in the previous year. The Lufthansa subsidiary, Eurowings, as well as the no-frills Airline Easyjet acquisitions, although most of the aircraft; the re-registration and the integration of the Crews in the fleets lasted but a few months. The Deutsche Bahn had to struggle with problems in their trains and the rail network.
The SÖP is from the Federal government as a conciliation body for railway, air transport, long-distance bus and ship recognition. For the most part, it is a compensation in case of delays or cancellations of flights and train journeys. Around 370 transport companies are already participating in the arbitration process, which they Fund themselves.
Klewe called it "particularly pleasing is that both consumers and transport companies to agree to our arbitration recommendations in the majority of cases". So these would be a contract binding. The conciliation rate, i.e. the proportion of successful mediation, according to SÖP-the information in this year in the area of flights is 86 percent (previous year: 76 percent), in the case of rail travel it was 79 percent (previous year: 73 percent).
Federal Council for light compensation
passengers and train customers in the case of train and flight delays, obtain financial compensation from the Federal Council. A majority of the countries of the chamber, agreed on Friday to a request of the Saarland. Thus, the Federal government is prompted to consider new legal measures, "such as the automation of the compensation process".
It was not to see that flights and trains can be booked via the App, the compensation then in writing, on Winxbet complex forms requested should be stated in the application. This would be equivalent to a management, technical defensive reflex. If a voluntary self-score obligation of the company, no effect, you would have to be, if necessary, required by law to be a application-free and automated claims process.
Alone air traffic from January to September 2018 due to delays in 824 complaints of passengers, investigations were initiated in. It had to come to binding and verifiable improvements in the enforcement of compensation.
"if you book flight or train tickets, and then literally at the Gate or train platform is not allowed to be at the end longer with the Stupid and his financial claims afterwards must run," said environment and consumer Minister Reinhold Jost (SPD), currently Chairman of the consumer protection Ministerial conference, the German press Agency. The consumer should in the future, in the event of delay or failure of aircraft or train, an automatic compensation - "without form the jungle, without the week long Wait or Trouble with the service hotline". The go technically, and needs to be addressed swiftly.
SÖP press information
Date Of Update: 16 December 2018, 14:03
