In order to avoid quarantine on arrival for its travellers, the airline Lufthansa will impose rapid and mandatory tests for Covid-19 before take-off on some long-haul routes.
[Updated September 25, 2020 3:40 PM] As part of a pilot project that could allow passengers to avoid quarantine upon arrival at their destination, Lufthansa will impose rapid and mandatory Covid-19 tests before take-off on some long-haul routes. The German airline will initially launch its pilot project on flights to the United States. If the test is negative, she would like the passenger in question to no longer be bound by a travel ban and not go through quarantine upon arrival.
You can book your Lufthansa flight tickets online, on the airline's website but also via the mobile app. Once the tickets have been purchased, your reservation can be modified on the Lufthansa website: choice of seat, cancellation, order of special menus, subscription to travel insurance, reservation of a hotel or a car... For this, enter your booking code or your Lufthansa ID on the View page
You must check in before boarding your flight. The airline Lufthansa advises its customers to opt for online check-in (on a computer or via the mobile application), accessible from 23 hours before departure. This free procedure allows you to confirm your seat and obtain your boarding pass. All you have to do is enter your booking code or your ticket number as well as your first and last name to access online check-in. You can also check in at an automatic terminal at the airport. For this, it is mandatory to be in possession of an electronic ticket.
The German company Lufthansa has special regulations regarding the transport of baggage. On European flights, the baggage allowance allowed at Lufthansa depends on the price of your ticket. Economy Light: 1 hand bag, no checked baggage / Economy Classic: 1 hand bag 1 checked bag (up to 23 kg) / Economy Flex: 1 hand bag 1 checked bag (up to 23 kg) ) / Business: 2 hand bags 2 checked bags (up to 23 kg each).
On long-haul flights, the number of bags also depends on the price of your ticket. Economy: 1 hand bag 1 checked bag (up to 23 kg) / Premium Economy: 1 hand bag 2 checked bags (up to 23 kg each). Business: 2 hand bags 2 checked bags (up to 32 kg each) / First Class: 2 hand bags 3 checked bags (up to 32 kg each).
Each cabin bag must not exceed 55 x 40 x 23 cm, including wheels and handles. The maximum weight allowed is 8 kilos per hand luggage. All passengers can also take an additional small bag into the cabin if it measures no more than 30 x 40 x 10 cm.
How do I contact Lufthansa customer service?
If you need information about your trip, you can reach Lufthansa customer service on 01 70 48 91 70, knowing that the personalized welcome is provided 7 days a week from 8:30 a.m. to 11 p.m. Remember to bring your reservation code. In case of delay, cancellation, overbooking or for any other question, you can also send a letter by post (Lufthansa German Airlines, Customer Feedback, Postfach 710234, 60492 Frankfurt Germany) or via the Lufthansa complaint form.
As soon as you join the Miles and More loyalty program, you earn valuable award miles. As you travel, you can treat yourself to an upgrade or make Lufthansa WorldShop purchases using your Miles.